How It Works

Returnit is the easiest way to send your online shopping returns and more. Simply book and pay online and have your items picked up from your door.

There is no account pre-approval required and you don't even need a printer if you don't have one - just select the Label-Less pickup option and hand write the address and 20 digit booking code on your parcel.

See the steps in more detail below or get started here.

Step 1

Add a pickup address

Create a login for your Returnit account and add your preferred pickup address. You can add additional pickup addresses for future shipments (home address, work address etc)

Step 2

Enter the delivery address

Add a name for your recipient then start typing their street address and choose from the suggested options. If shipping to Australia select the country first.

If the town isn't showing in the dropdown, please type the first letter and more options will appear for you to select.

Step 3

Parcel size & payment

Choose from our pre-priced parcel sizes or enter your own parcel dimensions. You can view our pricing page here. Make sure your parcel selection is accurate – under-declaring a parcel size may cause delays in pick up or delivery and will incur extra charges.

You can make payment securely with your Visa, Mastercard or American Express.

Step 4

Print ticket or use a code

You can choose to print off a ticket to attach to your parcel, or simply write a unique booking code on your parcel along with the delivery address. To use a booking code you will need to select the 'Label-Less' option when booking your pickup.

*note that items need to be in a bag or suitable packaging.

Step 5

Book Pick Up

Place your parcel in the pickup location you have entered and then select Book Pickup.  Pickups typically occur within 48hrs of booking, excluding weekends. If your parcel has not been collected on the day of booking, please bring your parcel indoors if not collected by 5pm and then pop back out the following morning.

If your parcl still hasn't been picked up after two business days please contact us and we will investigate further.